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Frequently Asked Questions
Setup & Getting Started
Q: How do I set up my Drop Band?
A: Download the free Drop App from the App Store (iOS) or Google Play (Android). Open the app, follow the pairing guide, and link your Drop Band via Bluetooth. Then add a funding source. Setup takes less than 5 minutes. For step-by-step visuals, visit our Setup Video.
Q: Which devices work with the Drop App?
A: The Drop App supports most modern iOS and Android smartphones. Ensure Bluetooth is on and your OS is up to date for the best experience.
Q: Do I need Wi-Fi or data for setup?
A: Yes. You’ll need internet to download the app and link your band. Once activated, the band itself works offline for tap-to-pay wherever contactless is accepted.
Payments & Usage
Q: What payment methods can I load onto my Drop Band?
A: You can link major debit and credit cards (Visa, Mastercard, Discover, AmEx). Prepaid cards are supported in most regions.
Q: Where can I use my Drop Band?
A: Anywhere contactless payments are accepted—partner venues, restaurants, shops, and any merchant displaying the contactless symbol. Families love it for daily spending, and venues use it to streamline concessions and merchandise sales.
Q: How do I reload money onto my Drop Band?
A: Open the app, select “Reload Balance,” and choose your funding method. Reloads are instant and balances update in real time. Parents can also send funds to kids’ bands in seconds.
Q: Can I track my spending?
A: Yes. Every purchase is logged in the app, where you can view daily totals, export receipts, and spot patterns. This transparency helps families manage budgets and gives fans visibility into event spending.
Q: Is there a daily spending limit?
A: For your security, daily limits apply (varies by region/venue). Parents and users can view or adjust limits inside the app to fit their needs.
Security & Support
Q: What if my Drop Band is lost or stolen?
A: Open the app and tap “Freeze Band” to instantly lock it. This prevents unauthorized use. You can unfreeze at any time or request a replacement. For urgent help, call our support hotline.
Q: How secure is Drop Band?
A: Drop uses bank-level encryption, tokenization, and optional two-factor authentication via the app. No card details are stored on the band itself, keeping your data safe even if the band is lost.
Q: Can I get a refund if something goes wrong?
A: Refunds are processed by merchants. Once approved, funds are returned to your linked account. Refund status can be tracked in the app for transparency.
Q: How do I contact support?
A: Tap “Help” in the app for live chat (Mon–Fri, 9 AM–6 PM CT), email support@drop.band, or call 1-800-XXX-DROP for urgent issues.
Common Troubleshooting
Q: My Drop Band won’t tap. What should I do?
A: Confirm the terminal accepts contactless, hold the band flat against the reader, and check your app balance. If the issue persists, restart your phone and re-pair the band. Visit our Support Page for troubleshooting guides.
Q: Why was my payment declined?
A: Payments may fail due to bank blocks, low balance, or spending limits. Check the app for details or contact your card issuer.
Q: Can I use Drop Band internationally?
A: Yes, where contactless is supported and if your bank allows cross-border transactions. Check with your bank regarding foreign transaction fees.
Families & Safety
Q: How does Drop Band help families?
A: Drop Band gives kids independence while parents stay in control. Parents can set spending limits, send instant transfers, and track every purchase. Families use Drop Band as a safe way to teach money management without handing over a credit card.
Q: Is Drop Band safe for kids and teens?
A: Yes. Parents manage every band from the Drop App—add money securely, set daily limits, and instantly freeze a band if lost. This means peace of mind for parents and freedom for kids.
Q: Can Drop Band support healthy living?
A: Absolutely. With Drop Health, the band tracks heart rate, stress levels, and wellness trends. Families can use these insights to encourage healthier routines and spot stress early.
Q: Does Drop Band store emergency contacts?
A: Yes. Parents can add emergency and medical contacts directly to the band. In the event of an emergency, first responders and caregivers can access this vital info quickly.
Q: Does Drop Band need charging?
A: No charging required. Drop Band is battery-free, sweat-resistant, and weatherproof. It’s always ready—whether at school, sports practice, or family trips.
Nonprofits
Q: How can nonprofits raise money with Drop Band?
A: Supporters can donate instantly with a tap. Nonprofits also earn ongoing revenue from interchange fees when supporters use the band daily. For example, a school distributing 1,000 bands could generate thousands in recurring revenue each semester.
Q: Can Drop Bands be branded for nonprofits?
A: Yes. Bands can feature your nonprofit’s logo and colors, reinforcing your mission every time supporters wear them.
Q: Do nonprofits need to pay upfront?
A: No. Nonprofits can partner with Drop to launch programs with minimal upfront costs, sharing revenue as usage grows. This makes it accessible even for small community groups.
Q: What types of nonprofits benefit most from Drop Band?
A: Schools, churches, community groups, and health charities see the most impact through increased donor engagement and recurring revenue opportunities.
Venues & Events
Q: How does Drop Band improve the fan experience?
A: Guests can pay instantly for concessions and merchandise, reducing wait times and improving satisfaction. Fans spend less time in line and more time enjoying the event.
Q: Can Drop Bands be used for VIP access?
A: Yes. Bands can be programmed for VIP lounges, suites, backstage passes, and sponsor activations, giving fans a seamless premium experience.
Q: Can Drop Band replace paper tickets?
A: Yes. Bands function as digital tickets or credentials, reducing fraud and lost passes while streamlining entry. This saves staff time and lowers printing costs.
Q: Do venues benefit financially from Drop Band?
A: Yes. Cashless payments increase average guest spending, while branded bands unlock sponsorships and fan engagement opportunities.
Education & Universities
Q: Can Drop Band replace student IDs?
A: Yes. Drop Band can function as a student ID, secure payment method, and safety device—streamlining campus life.
Q: Can students use Drop Band on campus?
A: Yes. Bands can be used for meals, vending, bookstores, and campus events where contactless payments are accepted. Students love the convenience of carrying one band instead of multiple cards.
Q: Can parents fund student Drop Bands?
A: Yes. Parents can add money instantly through the Drop App, with funds available in seconds. Parents can also track every purchase to help students budget responsibly.
Q: Can schools use Drop Bands for fundraising?
A: Yes. Schools can distribute branded bands to raise funds and strengthen community engagement. Each band doubles as a reminder of school pride and support.
