Drop Band Support

Sign in using the app

• Download the Drop app from the appropriate app store (Apple or Google).
• Enter your email on the sign up screen.
• Once you enter your email, we'll send you a magic link to your email. Go to your email and click the sign in link. Tip: If you don't see it, check your spam folder.

Sign in using a browser (no app installed)

• Visit app.dropbands.com or simply scan the band (see the connection instructions above). Tip: Turn off VPN or private browser if active.
• Once you enter your email, we'll send you a magic link to your email. Go to your email and click the sign in link. Tip: If you don't see it, check your spam folder.

Tip: If you're having trouble logging in, it could be that your email opens links in a different browser than the one you signed up from. If this is the case, you may try copying the sign in link in your email and going back to the browser window where dropbands.com is open. Paste it and hit enter.

• Once you've signed in successfully, tap the green "Setup Your Drop Band" button.
• You'll be asked to take a photo of your Driver License. Note: This is required by law to create your Drop Pay financial account. We do not store the photo or license information.
• Verify that the data is correct and submit it for approval. This should take just a few seconds to approve.
• Once approved, you will receive a virtual Drop Pay card and can proceed to the next step.

Note: If not approved, tap on the chat or support button on the home screen and we'll help you with verification.

Adding a Drop Band is easy!

• Hold the chip and logo portion of the band to your phone (see correct scanner positions in the image above).
• You'll be prompted to add the band to your account as soon as it connects.
• Add the band and you should see it added to the Drop Pay section at the top of your home screen.

Tip: You should be prompted to set your 4 digit PIN code. This code is sometimes required to make purchases at retail locations. Set it just like you would a debit card.

Start dropping messages, money and more to family and friends on Drop!

• Tap on the connections tile on the home screen.
• Tap on the "Invite a Connection" button.
• Drop will generate a one time use link for you to share with a contact. You can copy the link, or tap the share button and share it via any messaging app.
• Once accepted, you'll receive a notification in the app and voila! Your first connection!

Drops are messages and can include media, money, a location PIN and more!

• Tap on the message arrow icon in the center of the bottom menu.
• Select a connection or group of connections to send your Drop to.
• Compose your drop by typing some text, or tap on the money or location icons to share those items.
• Once you've composed the perfect Drop, send away! We'll notify you when it's opened, liked, or when the connection responds.

Once your request has been verified and processed:

• Your Drop account will be permanently closed.
• Your profile information will be deleted.
• Payment tokens associated with your account will be removed.
• Your linked Drop Bands and devices will be unlinked from your account.
• Access to the Drop app and related services will be terminated.

Certain information may be retained after your account is deleted where required by law or for legitimate business purposes, including:

• Records required for financial, tax, banking, fraud prevention, anti money laundering (AML), or regulatory compliance.
• Transaction history required to comply with applicable laws and payment network rules.
• Security logs and audit records necessary to investigate fraud, abuse, or unauthorized activity.

This retained information is securely stored and is not used for marketing purposes.

Where required by applicable law or our banking and payment partners, certain records may be retained for up to seven (7) years following account closure. After any required retention period expires, the information is securely deleted or anonymized.

Most deletion requests are completed within 10 business days after your identity has been verified. If additional verification is required, processing may take longer.