Refund policy

Anytime, one time warranty.

Yep, that's right. If for any reason you need a new Drop® Band, just let us know. We will exchange it, no questions asked. All we ask is that you purchased it directly from us and that you request a return authorization, so we can get the old one back.

Please include your full name, email address and original order number in your message to Drop. We’ll replace your Drop® Band–for free–with the same size, and color that you originally ordered and get it to you as soon as possible. If the product you originally ordered is no longer in stock, we'll work with you to pick a comparable replacement.

Drop® Product Refund Policy

If your Drop® device is simply not for you at this point and you are not completely satisfied with your purchase, you may return it to us for a refund or exchange within 30 days of purchase.

Additionally, we offer a “Anytime, One time” Warranty against manufacturing defects or simple usage accidents that may occur (see below). If you purchased a Drop® Band from one of our retail partners, please exchange or refund your purchase with the store that you originally purchased your Drop® Band from.

30 Day Refund Policy

If your Drop® Band is not to your liking at this point and you are not completely satisfied with your purchase, you may return it to us for a refund or exchange. You may do this anytime within 30 days of the ship date (defined as: “shipping confirmation date” on a confirmation email sent to you).

Refunds apply only on products purchased directly from Drop. Don’t hesitate to contact us if you have any questions or concerns for faster and easier returns. When we receive your package, we will automatically refund the Credit Card that was used in the original purchase. Normally, this should take up to 10 business days, but be patient with us, sometimes it may take a little longer.

 

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